Q : Is Khalsastore.com an Indian Company?
A : Yes. Khalsastore.com is a Indian company. Khalsastore.com has a corporate office in National Capital Region and Dispatch office is in Amritsar, Punjab.
Q : Where is Khalsastore.com's Head Office located?
A : The Head Office is in NCR at : GC- 42, Gold Crest, Aditya Mega City, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh, India – 201014. email: admin@Khalsastore.com
Q : Where can I buy Khalsastore.com products in India?
A : We offer online sales through our Khalsastore.com's website at www.Khalsastore.com
Q : Are Khalsastore.com products available internationally?
A : Yes, we now offer online sales through our Khalsastore.com website at www.Khalsastore.com to 100+ countries. We plan to expand this online webstore to ship to customers around the world in the near future. In addition, we sell Khalsastore.com products to retail and wholesale buyers around the world through our export department based at Khalsastore.com headquarters in NCR, India.
Q : Are Gift Vouchers available at the stores?
A : Yes. Gift Vouchers are available.
About our Products
Q : Where are your manufacturing facilities located?
A : Khalsastore.com does not have a company owned production unit. Our mission has always been to work with village-based artisans across Punjab employing their skills and specialities. This commitment has helped preserve the tradition of Punjab and created employment opportunities in rural areas.
Q : Do Khalsastore.com sizes conform to international norms?
A : There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how Khalsastore.com sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.
Q : How will I know if you have received my order?
A : During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Khalsastore.com.
Q : How do I check my order status?
A : You can view your order status at any time once you have placed your order, through My Account options after logging in to your Khalsastore.com account on Khalsastore.com website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.Khalsastore.com through the UPS tracking system.
Q : Is it safe to use my credit card online at Khalsastore.com?
A : We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - PayUmoney and PayPal.
Q : What if an item is out of stock?
A : We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email.
Q : Do I have to sign up for a Khalsastore.com account to buy something at Khalsastore.com?
A : You do not have to create an account on Khalsastore.com. when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.
Q : Will I be charged for Octroi or Entry taxes in case of domestic shipping?
A : All of Khalsastore.com orders are shipped within India from our warehouse in Amritsar, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
Q : How long will it take to receive my order?
A : We make every effort to process your order as quickly as possible. We usually require 5 working days to dispatch your order. However if the quanties ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
Q : Which countries do you ship to?
A : We ship to 100+ countries, around the Globe. If you would like to request a shipment to a country which we are not currently servicing, please contact us (admin@Khalsastore.com.net) to inquire if we can ship to your location.
Q : Do you charge in addition to the shipping charge for international delivery?
A : We charge Rs.3000/- per international shipment, if Kirpan/Sword is ordered. Otherwise we don't charge in addition to the shipping charges.
Q : Do you offer expedited shipping?
A : Yes, we offer this in Amritsar, you can order during your visit to Amritsar and we will deliver in your hotel or at your place of stay. For rest of India and abroad, we are unable to offer overnight or expedited delivery service.
Q : How is my order shipped?
A : All Khalsastore.com orders are shipped door to door, via a number of shipping companies/Parcel services within India from our warehouse in Amritsar, India to your provided shipping address.
Q : Do you ship backorders?
A : No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
Q : Will everything ship together?
A : Yes. Because we do not process backorders, whatever is in stock will be shipped together.
Q : Can I ship different items in my order to different shipping addresses?
A : We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Q : Can my order ship to a Post Office Box?
A : No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
Q : What are the shipping costs?
A : Shipping charges are on actual basis and are directly proportionate to weight of your order.
Q : Will I be charged for customs charges in case of international shipping?
A : All of Khalsastore.com orders are shipped internationally from our warehouse in Amritsar, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with shipping companies to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from Shipping company for import duties and taxes, you will have to pay shipping company directly at the time of delivery.
Q : How do I track my order?
A : You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account
Q : Can I change my shipping address after placing my order?
A : Once we receive your order, we take approximately 2 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (admin@Khalsastore.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or visa versa since the pricing for India and international deliveries is different from each other.
Q : Why was my package undeliverable?
A : In case of International and domestic shipping the shipping company will attempt delivery 2 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.
Q : Here are some reasons why your package may be determined undeliverable by Shipping company:
A : Incorrect Address: Khalsastore.com does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format : If you supply a Post Office Box for your shipping address, SHIPPING COMPANY is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts : In case of International and domestic deliveries the shipping company will make two attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made two delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.
Refused by Recipient : If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
Billing & Payments
Q : What payment methods do you accept?
A : We accept all MasterCard, VISA, Amercian Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.
Q : When will my credit card be charged?
A : Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)
Q : What currency will my order be billed in?
A : Your order will be billed in the currency of your debit / credit card. All the prices shown on Khalsastore.com website would be in INR. For all deliveries in India, you would view and pay the Indian Rupee prices.
Q : Can I change my billing address?
A : In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.
Q : How do I contact customer service?
A : Please email us through our Contact Us page.
Q : How do I remove my name from your email list?
A : Please go to our unsubscribe page.
Q : Will you share my information with others?
Q : Can I email my order?
A : Yes. You can email us your order at admin@Khalsastore.com
Q : Can I call in my order?
A : Yes, call at a number in Contact us for placing orders. We prefer online checkout process on the website.
Q : If I have problems with my order, whom should I contact?
A : If you have any problems or concerns about your order, please email us at admin@Khalsastore.com
Q : How can I modify my order?
A : You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Q : How can I cancel my order?
A : Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 24 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Khalsastore.com.
Q : Can I have the product gift wrapped?
A : In the future we hope to offer this service.
Q : Can I include a gift message with the package?
A : Yes, a gift message can be included with your order.
Q : Do you have a gift registry?
A : We do not currently offer a gift registry but plan to add this feature in the near future.